Terms & Conditions

About Us

This website is owned and operated by Metal Products Limited, registered address 17a Chancel Way, Halesowen Business Park, Halesowen, West Midlands, B62 8SE. Registration number 12618509 registered in England.

 

Making a Contract with us

When you place an order with us, you are making an offer to buy goods. We will send you an e-mail to confirm that we have received your order. This email acknowledgement does not constitute acceptance. Our dispatch of the goods shall constitute acceptance of your order.

In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, we will advise you of this. We will not dispatch the goods, we will refund any payment made, and there will be no contract between us. If you have purchased something from one of our Merchant Sellers, your legal contract is with them. In this case we highly recommend that you carefully read their terms and conditions and status of terms. It will be evident on the website when you are making a purchase from one of our merchant sellers.

 

Status of Terms

We agree to provide you the buyer with, wherever possible, accurate information allowing for an informed and truthful purchase.

You agree to provide true, accurate, current and complete information about you as prompted by our registration form and maintain and promptly update this data to keep it true, accurate, current and complete.

If you provide any information that is untrue, inaccurate, not current or incomplete, or if we have reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, We maintain the right to suspend or terminate the agreement and cease supply.

 

Privacy Policy

All of the information that we collect is done so lawfully and will be used in accordance with the GDPR (General Data Protection Regulator) for order completion, account processing, and direct marketing activities only. We will never pass your details to other parties without your consent. We may use cookies on your device to:

  • To provide a great experience for you.

  • To identify registered members (users who register on the site).

  • To monitor and analyse the performance, operation and effectiveness of our website.

  • To ensure our website is secure and safe to use. 

 

Placing an Order

By placing an order you agree to purchase a product(s) subject to our terms and conditions. We accept the following credit and debit cards, Visa, MasterCard, Switch, Maestro, Visa Electron and Solo. We also accept PayPal payments other payment methods will be accepted by special request.

Goods will only be despatched once we have ascertained that there are suitable funds to fulfil the transaction.

Cancelling or Amending of Orders

 

You have the right to cancel your order for any reason at any time up to 14 calendar days after the day of delivery. Please note if you cancel your order at any time after production has started, you agree to pay a 50% restocking fee. This means you will only receive 50% of your order value back.

All refunds for cancelled orders will be completed within 5 working days of cancellation if done so before despatch, or 14 days from the return of cancelled goods.

If you cancel, you must return the goods to us at your own expense. You should ensure that the goods are packaged adequately to protect against damage.

If you are unable to return the goods, we will collect them, and we will charge you the direct cost of collection. If you fail to take reasonable care of the goods before they are returned to us, and this results in damage, deterioration or loss in value, we will charge you for the reduction in value.

You can amend or cancel your orders by emailing. If your order has already been despatched you will be responsible for the return postage or for the cost of return of the goods.

 

Returns Policy

If you are not entirely satisfied with your purchase you are entitled to return any goods to our office address  for any reason within 14 calendar days of receipt of your order.
Unless the goods were faulty or misdescribed, if you are returning goods for an exchange or refund, you will be responsible for the cost of return. All refunds will be completed within 30 days of receipt and the value of the return goods will be credited to the payment card or PayPal account only.
If you are returning faulty goods for a replacement, we will make all the necessary arrangements for an exchange of the same or similar item(s) up to the value of the goods ordered. Please note, where relevant we may require photographic evidence of the fault before an exchange will be arranged. We will always require the faulty goods to be in our possession before the despatch of the replacement.
If goods are returned to us as faulty, they will be checked upon receipt. If the fault is not found to be present, we reserve the right to charge you for the cost of postage.
We will not refund the cost of postage for any items returned via your own methods.