Shipping & Handling

Shipping And Handling Charge

We offer FREE delivery on ALL orders over £300 to Mainland UK to a business address only. Orders up to £100 will incur a charge of £15 for delivery. Orders between £100 and £300 will incur a charge of £30 for delivery. Although UK Mainland does not include The Highlands, Northern Ireland, Southern Ireland and any offshore destinations . A full list of postcodes, that are subject to charge, includes; FK17-21, HS1-9, KA27-28, KW1-17, PA20-49, PA60-78, PH19-44, PH49-50, PO30-41, TR21-25 and all AB, BT, HS, IM, IV and ZE postcodes. we are happy to quote for these or any other European delivery point. Each product has its own standard delivery time.

PLEASE CHECK YOUR DELIVERY

ALWAYS sign for your delivery as UNCHECKED or make sure you check your delivery BEFORE you sign for it as being received ok. If you are unable to check your delivery before signing for it, sign for your delivery as UNCHECKED or if the items are damaged in anyway, no matter how small, please sign for it stating DAMAGED. We CANNOT CLAIM from our carriers for any damaged items that have not been signed for as DAMAGED. If you sign for a delivery which you find at a later date is damaged, our carriers WILL NOT accept liability and you may be charged for the damaged items if we cannot claim from the carriers, In this case a delivery charge for replacement items WILL be made. By completing your order you agree to abide by these instructions to check your delivery and sign for it accordingly as either OK, UNCHECKED or DAMAGED. If you have signed for your goods as DAMAGED you must notify us by telephone within 7 days of the original delivery date. This communication must also be backed up in writing via recorded delivery within the same 7 days. Once we have been notified of the damaged goods, you will be given a specific reference number.

Delivery Schedule

We will always try to deliver your order as soon as possible, when you place your order we will contact you with your delivery date. Please ensure you check your goods before signing for them in good condition as failure to do so will limit any claims for carrier damage. You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received. If you live in a rural area or you generally have difficulty with home deliveries, you can always specify your place of work to receive your delivery. If you know that there is restricted access for deliveries, please inform us, so that we can pass these restrictions on to our Carrier. The more information we have ensures we maintain our delivery schedule, and your expectations. Some rural deliveries will be sent via Royal Mail as this is the most effective method of delivery Back Orders

Return Policy

We are happy to provide a full refund on any item ordered from us within 30 days of purchase as long as it is returned to us in its original condition. For special order items there will be a 50% handling fee charged. Any faulty items will be replaced. You must notify us BEFORE you return any item and obtain a unique returns number.

metal-products.co.uk

01384 909 980

17A Chancel Way, Halesowen Business Park, Halesowen, B62 8SE

©2020 by Metal Products Limited.